Refund Policy.

Lesson cancellations

A student who cancels a confirmed lesson at least 24 hours before its scheduled start receives the lesson credits back to the Vervalio credit balance. Online self-service cancellation closes inside the final 24 hours.

If Vervalio or the instructor cancels, or a verified service failure prevents the lesson, we may return credits or provide an equivalent replacement. No-show and late-cancellation exceptions are reviewed using the booking, meeting, and support records available to us.

Credit purchase refunds

Payment refunds are returned through the original payment provider where possible. An automatic full refund is safe only when the matching purchase is confirmed, the provider amount and currency match, and all credits from that purchase remain unused.

When a fully refunded purchase qualified for a referral campaign, unused referral rewards are removed from both accounts in the same reconciliation. A reward that cannot be removed without making a balance negative is held for documented administrative review.

Partial returns, used or mixed credit balances, duplicate or conflicting provider records, chargebacks, and amount mismatches require manual review. Closing a review does not itself change the credit ledger; any justified correction is recorded separately.

How to request help

Keep the booking or provider order reference and describe what happened without sending card numbers, passwords, API keys, or other credentials. Send the request to [email protected].

Nothing in this policy limits a refund, withdrawal right, or remedy that cannot be excluded under applicable consumer law. See the Terms of Service for the broader service rules.